FAQ

What should be considered at all festival venues to ensure a safe and enjoyable experience for our visitors? Here, you'll find answers to your questions! If your question is not listed or not sufficiently answered, feel free to contact us at support@viennashorts.com. We will respond as quickly as possible.

(Last update: May 6, 2024)

WHEN AND WHERE DOES VIENNA SHORTS 2024 TAKE PLACE?

• VIENNA SHORTS 2024 will be held from May 28th to June 2nd at its main venues: Gartenbaukino, Stadtkino im Künstlerhaus, and METRO Kinokulturhaus. Selected programs will also be screened at the mobile Milieukino, the Austrian Film Museum, and outdoors at MuseumsQuartier and the Ovalhalle (rainy weather alternative & venue for live performances).

WHY ARE THERE FEW PRINTED MATERIALS?

• This year, VIENNA SHORTS proudly carries the Austrian Ecolabel for the third time and implements large parts of the festival as certified Green Events. This entails numerous criteria and measures, from the selection of venues to resource-efficient equipment and printing materials. All printed materials are produced with minimal resource usage: low print runs and double-sided copies. Instead of a printed catalog, we offer a digital alternative through our app (available for Android and iOS).

HOW DOES VISITING THE FESTIVAL WORK?

• It's super relaxed and hopefully still very stimulating! Here you'll find an overview of our venues. Check out the schedule & get your tickets here. If you'd like to meet us in person, we'll be available from May 28th to June 2nd daily from 11:30 am to 4:00 pm at the Guest Counter in the Festival Center (Room D at MuseumsQuartier). If you have any questions while on the go, feel free to approach the box office staff at any venue.

HOW DO I IDENTIFY FILM AND INDUSTRY GUESTS AS WELL AS TEAM MEMBERS?

• All accredited participants will receive exclusive VIENNA SHORTS bags made of high-quality organic cotton. In addition, industry guests and our team will once again wear badges printed on environmentally friendly cardboard this year. Our staff will be available during venue opening hours and at the festival center in MuseumsQuartier (Room D). Our industry receptions are designed as ideal icebreakers for networking.

IS THE FESTIVAL ACCESSIBLE? IN WHICH LANGUAGE ARE THE FILMS SCREENED?

• We make every effort to minimize barriers for festival attendance. Except for the Milieukino in the converted truck, which is not yet accessible, each cinema offers at least one wheelchair space (available online and at the evening box office, each with a free accompanying seat). Gartenbaukino, Stadtkino im Künstlerhaus, METRO Kinokulturhaus, and the Austrian Film Museum are equipped with induction loop systems. All films at the festival are presented in their original language with English subtitles, often even when the spoken language is English. Details on accessibility can be found on the venues page.
  We welcome feedback and suggestions for additional inclusion measures you'd like to see from VIENNA SHORTS in the future

  (fair@viennashorts.com).

HOW DO I GET TICKETS?

• You have three options: through our festival app starting May 7th (Android, iOS), via our website from May 21st, 2024, or at the cinema box offices on-site. Tickets purchased through the app or website are digital tickets with QR codes, allowing you to proceed directly to the auditorium entrance. These tickets are available for Gartenbaukino, Stadtkino im Künstlerhaus, METRO Kinokulturhaus, Ovalhalle at MQ, and the Austrian Film Museum, priced at € 9.50. Tickets for the Milieukino are only available at the cinema box office on-site, priced at € 5. Please ensure to arrive early, as there are only 15 seats available in the converted truck. Refunds are not possible. Holders of cultural passes, nonstop cinema subscriptions, and individuals under 18 years old each receive one free ticket per screening, subject to availability, available at the cinema box office upon presentation of ID.

HOW DO I GET TICKETS IF I HAVE A FESTIVAL PASS?

• Festival passes and accreditations are linked to personalized accounts. Once a pass holder or accredited individual is logged in at the festival, one ticket per screening can be obtained. Reservation of a ticket is necessary to attend a screening and can be made via the schedule on the website or app. If the ticket is not used, we kindly ask you to cancel it.

DO I NEED TO REGISTER FOR AN OPEN-AIR PROGRAM?

• No registration is required for the open-air programs. Please arrive early to secure a seat. Admission is free for outdoor screenings.

CAN I STILL ENTER THE CINEMA IF I'M LATE?

• Tickets remain valid. However, we kindly ask you to arrive on time to avoid disrupting the screenings.

CAN I SWITCH SEATS OR GIVE AWAY MY TICKETS?

• All tickets have assigned seats, which should be adhered to. It's possible to transfer your ticket to others, but each ticket's QR code is only valid for one entry. Unfortunately, refunds are not possible.